He provided two other numbers to call. One of the Caribbean’s largest on-site water park. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. Own or manage this property? Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. We have taken all your comments and sent them to the general department for a solution as soon as possible. 3. We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. From what we saw of their section of beach, she seemed correct. We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Now £116 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. Choose Your Favorite Room Before You Leave Home! They appear to have under gone renovations within the last two years. There are more places to choose from in the Punta Cana area. Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). Vote Now For Royalton Punta Cana wba.m-rr.com/home, Dress Head To Toe In Your Brightest Whites. Cana Bay Golf Club is the closest landmark to Royalton Splash Punta Cana Resort & Spa - All Inclusive. Post your vacation selfies, answer emails or binge your favorite series from anywhere at the resort. Not a single clock in the entire resort. Experience the best of all-inclusive resort in Punta Cana when you stay at Royalton Punta Cana Resort & Casino. I don't know why it takes so long for large groups to check in when our family of four signed papers, got our wrist bands, and was told our room #. Yes, dry cleaning and laundry service are offered to guests. Royalton Splash Punta Cana Resort & Spa - All Inclusive is an all-inclusive property. Doors slam shut to rooms, people call down the halls... REALLY noisy. 2. We have taken all your comments and have sent them to the general department for a solution as soon as possible. There were 6 of us and none of us had water in our rooms any of the 5 days we were there, even after asking. Book now! Sincerely, Royalton Splash Team. We've been to both Memories Splash and Royalton beforehand. Punta Cana Princess All Suites Resort & Spa Bavaro. Combining the charming culture of the Dominican Republic with a top-rated, luxury property, this resort promises the vacation of your dreams in beautiful Punta Cana. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Located in Punta Cana, Royalton Splash Punta Cana Resort & Spa - All Inclusive is near the beach. And we could use the exclusive Diamond concierge for to reserve specialty restaurants for the following day (specialty restaurants require 24 hour advance reservations). Swim up bar is overcrowded and people just hover around. The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. When you stay at Grand Memories Splash Punta Cana, you can enjoy full access to the following services and facilities at Royalton Punta Cana located next door: Grazie Italian Trattoria (During snack and lunch hours 12:00pm - 4:00pm) Casino, shops, lobby area, spa, beach area (by the Trattoria and Jade Restaurants), Caffe Coffee Shop and bars listed below*. I was shocked our resort would do this during a pandemic. While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. No answer. © 2021 Royalton Resorts | All Rights Reserved, 3-inch high density convoluted foam Euro-top, Free Wi-Fi throughout the resort for all your devices, Convenient USB recharging and Bluetooth audio stations in the rooms, Innovative bracelet key cards gives you effortless suite access and a convenient means to handle on-resort purchases, Watch the most popular North American and European sporting events, Premium refreshments and traditional pub fare. How can you be a resort in the Carribean without beach volleyball? With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for … They will implement necessary improvements to continue giving the best possible service to our guests. Royalton Bavaro Royalton Bavaro - All Inclusive - Punta Cana, Dominican Republic. This was not the norm prior to the locals swarming the resort. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. Warm regards from paradise, Royalton Splash Team. Royalton Splash Punta Cana, Punta Cana Picture: FB_IMG_1459371173532_large.jpg - Check out Tripadvisor members' 50,043 candid photos and videos. It took me an hour to get chicken fingers and fries which was very frustrating as those that ordered after me received their food half an hour before I did. Stay connected to friends and family back home with All-In Connectivity™, available at Royalton Luxury Resorts in Punta Cana. Good thing we paid extra for the Diamond Club which we've used in the past to expedite check in and check out. Shop on our United States site. They lost mine after having waited in line for 40 minutes and carefully repeating which restaurant and time I was booking with the clerk. However this one requires a warning, service is terrible and it stems from lack of organization. If you are hungry at night you need to go to the other resort. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We appreciate your feedback with some important observations; we can pursuit the excellence through the feedback of our guests and take the corrective measures of the areas to improve what you explained to us. Eventually an attendant indicated we should call the following day as of 8am. There doesn't seem to be any animation team and there's definitely no kids club at the moment. Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). Claim your listing for free to respond to reviews, update your profile and much more. received the receipt, even after calling 3 times and emailing. We continuously train our staff, and we have already shared your review with our managers. Is parking available at Royalton Splash Punta Cana? And making reservations by phone or getting any service by phone is difficult to say the least. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. 4.0 out of 5.0. Guess what? Arena Gorda Beach is minutes away. Royalton Splash Punta Cana offers the savvy traveler access to a beautiful beach, golden sand, and an abundance of accommodation options with high-quality amenities. Royalton Splash Punta Cana Resort & Spa , an all-inclusive resort featuring an on-site waterpark in Punta Cana , is an exciting resort in a beautiful location. I would not stay at this hotel again! The property is set on a beautiful white-sand beach dotted with loungers and daybeds, and… Royalton Punta Cana (the Splash is actually "Memories") the service there is also very bad. Top-rated all-inclusive luxury resort in beautiful Punta Cana. Number of persons. Royalton Splash Punta Cana All Inclusive - Punta Cana, Dominican Republic 1 (888) 774 0040 or (305) 774 0040. This resort was recently renovated to give guests a more luxurious family experience and provides an endless number of opportunities to have fun in the water. If you want to play you better sneak into Occental or the Riu. Top room amenities include a minibar, air conditioning, and a flat screen TV. 4. I have never written a review because I never felt compelled to, I am easy going. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. Dominican Republic Tourism Sincerely, Royalton Splash Team. Spanish speakers seem to be served faster than English speakers. After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account. There is no beach volleyball at the Royalton! Yes, guests often enjoy the park view available here. Which popular attractions are close to Royalton Splash Punta Cana? 6. After settling into our room, we naively called to reserve a restaurant for the next day. Carr. The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. Dear Michelle W, We extend our sincere apologies for the impression that you have of our restaurant staff. Jamaica Royalton Blue Waters Royalton White Sands Royalton Negril Hideaway at Royalton Negril. Guests praise the kid-friendly amenities. Royalton Punta Cana Resort & Casino: Royalton/Memories Splash Punta Cana - See 13,480 traveler reviews, 12,501 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. The attendant at the Royalton Punta Cana Resort said there were no Presidential Suites available, but they could accomodate us for a $40 per night charge for switching (on a $1080 reservation!). View deals for Royalton Splash Punta Cana Resort & Spa - All Inclusive, including fully refundable rates with free cancellation. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. The good: Resort is gorgeous, rooms are nice, beach sand is lovely and very fine. INCORRECT DATE. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Spend an evening in the elegant casino at Royalton Punta Cana designed to provide an exciting experience that makes a night of fun gaming. We have taken all your comments and have sent them to the general department for a solution as soon as possible. People crowd around the bar and bud in all the time. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. Royalton Splash Punta Cana Resort & Spa - All Inclusive is located at Carretera Playa Arena Gorda, 4 miles from the center of Punta Cana. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. Indeed, we spoke to one Quebecer two resorts down who has been to Punta Cana many times and said she paid $1800/person last minute for her resort and booked it last minute when she read from other travellers that their capacities were around 25%. Royalton Punta Cana Hideaway at Royalton Punta Cana Royalton Bavaro Royalton Splash Punta Cana Royalton CHIC Punta Cana. The preferred airport for Royalton Splash Punta Cana Resort & Spa - All Inclusive is Punta Cana Intl. The stunning casino has a variety of slot machines and table games with a range of denominations, so regardless of your level of interest or experience, there is something for every guest. 5. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa. Last two years of all-inclusive Resort in the elegant casino at Royalton Splash to Royalton Splash Punta.. 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