www.eyebuydirect.com are strongly committed to protecting The User's personal information. I will not buy glasses from this website ever again. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. Review authors value the most Diversity of Products or Services. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. Check warranty first -- if they don't offer one, stay away. Let us know how to help. I will NEVER buy from them again! Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I called customer support and asked them to fix everything and they said that would cost me some extra cash! WORST COMPANY. EyeBuyDirect takes the security and privacy of The User's personal information very seriously. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Over $25, 000 in medical bills. So, I bought another pair online in early March. Bunch of [censored]s!!! The arm broke the first week in June. I canceled payment via my credit card company.. (They offered me a 10% off deal to buy more substandard crap.) I still could not a see a thing!! This would have been the tenth or twelfth time I had worn them. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Review authors value the most Diversity of Products or Services. Initial EyeBuyDirect complaints should be directed to their team directly. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Companies are selected automatically by the algorithm. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! The delivery took a little more than a month. I feel that they should have been better quality. The arm was really not on properly but I did not report it and I wore them anyway. One pair, had them made into sunglasses.Slill wearing them. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I called (had to call 3 times) to see if I could get it repaired and was told no. EyeBuyDirect 2801 S. IH 35, Ste. Data we collect when you sign up or when you order products. NO. I purchased prescription sunglasses from this vendor. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I went to put them on and the left temple came off in my hand. Luckily, I asked for proof of delivery! What an inconvenience. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. A few months ago, I dropped those glasses on the carpet and the lens broke! Do you agree with Eyebuydirect’s star rating? I don't like writing bad reviews but EyeBuyDirect deserved it! Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). They messed up my order and said that I have to pay for them to fix everything! What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? One month later frame just cracked! 170 Austin, TX 78741. Do you agree with Eyebuydirect’s star rating? You can find contact details for EyeBuyDirect above. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. EyeBuyDirect Customer Service Contact Info. I sent you all of the information!!! Maybe their Customer Service Rep jobs are outsourced?? I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Customer Service You Can Count On. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. Do you think we sent you our prescription for fun or what? A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Check out what 15,181 people have written so far, and share your own experience. Nothing done to make this right. We found the tactic somewhat annoying, but we had no trouble declining … Do not buy from eyebuydirect.com they will rip you off! If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. No one ever responded. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. I called (had to call 3 times) to see if I could get it repaired and was told no. © 2004-2021 ComplaintsBoard.com. I finally received the new glasses on May 24. When I wore them for about two weeks went outside in the cold and they broke in half. The new pair came in four weeks later in pieces. And no, I never got an apology. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. We bought one pair of sunglasses and three pair with regular lenses. EyeBuyDirect Customer Service – 9.5/10. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. All in all, I will just say, BUYER BEWARE! AVOID THIS PLACE. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Check out what 15,071 people have written so far, and share your own experience. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. It has been almost half a year waiting. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Then someone told me they get their glasses in China and that is why they are so cheap. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. I asked for a refund and instead, they tried to sell me on more glasses. Try GlobalEyeglasses.com there service is better. After the appointment we went to a restaurant. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. What a waste of money. AT least you got them, even though they were useless. Pissed Consumer © 2021 All I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Product warranty does not cover damage caused by accidents, negligence, or improper care. I tried to contact the company via telephone and several emails, a total of 7x. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. | Read 14,481-14,500 Reviews out of 15,241 Eye buy direct took my money and didn't send glasses at all. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. I purchased a pair of glasses in March, I received the in April. | Read 14,701-14,720 Reviews out of 15,170 Zenni and 39dollarglasses have excellent customer service and online chat help! Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. Fortunately, I paid through pay-pal and have filed a claim. Cheap product, poor customer service! Why are your employees who collect the orders are so inattentive? In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. At the beginning of March, the glasses broke. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. I asked her to get a printed prescription. I finally received the new glasses on May 24. You can find contact details for EyeBuyDirect above. Total joke! Its a California address, so I would assume the employees are in California, but who knows? They haven't responded to my emails either. I got my glasses already broken. The frame that holds the lens in matter what by, or improper care collect when order. Been their top priority, and they guarantee the quality of company 's is... In my hand time I had no glasses, party eyeglasses and reading eyeglasses have to live with customer... Been their top priority, and share your own experience so far, and share your own.! 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